Start by browsing Featured Brands. When you are ready to request availability and pricing, use the Wholesale enquiry form.
Ordering and quotations
How can I contact SuperKos?
For a wholesale quotation, use the Wholesale enquiry form or the email and phone details on our Contact page. Include the brand name, item names or product links, and estimated order quantity so we can review your request.
How do I request wholesale prices?
Send your requested brand, items or product links, and estimated quantity through the Wholesale enquiry form. We confirm current availability, the applicable MOQ, and wholesale pricing before issuing a proforma invoice.
How do I place a wholesale order?
First, send your requested brand, items, and estimated quantity. We then confirm availability, MOQ, and price. For confirmed items, SuperKos issues a proforma invoice. The standard payment split is 50% deposit after confirmation and 50% before shipment.
What is the minimum order value?
The minimum acceptable order value is US$500. Product-level MOQs and wholesale prices are confirmed with your requested items and quantities.
How is the wholesale price determined?
Wholesale pricing depends on the requested brand, items, quantities, and current availability. We confirm the applicable price and MOQ for the items in your enquiry rather than using a fixed discount formula.
What is the lead time?
Lead time depends on the requested items, availability, order quantity, and shipping arrangement. We confirm the expected preparation schedule for each enquiry; no fixed lead time is promised on this page.
Can I change or cancel an order?
Contact SuperKos as soon as possible if you need to change or cancel an order. Whether a change is possible depends on the order status, confirmed items, and whether processing has begun.
What is box quantity?
Box quantity is the number of pieces supplied in a carton where the product has a carton requirement. Ask us to confirm the relevant box quantity when you send the items and estimated order quantity.
Can I order below a product MOQ or box quantity?
The minimum acceptable order value remains US$500. Product-level MOQ and carton requirements vary, so we confirm the available options for the exact items and quantities in your enquiry.
I cannot find a listed brand or product. Can you help?
Please send the brand name, item name or product link, and estimated quantity. SuperKos will check current availability. Brand and territory availability can vary by brand policy and current circumstances, so confirmation is provided per enquiry.
Shipping, documents, and customs
What shipping arrangements are available?
Orders are supplied EXW Gimpo, South Korea. Buyers may use their own forwarder. On request, SuperKos can arrange EMS or EMS Premium (FedEx); buyers remain responsible for import clearance in the destination country.
How can I track my order?
Where SuperKos arranges a courier shipment, tracking details are provided after handover when the selected service supports tracking. If you use your own forwarder, tracking is handled through that forwarder.
How is shipping cost calculated?
Shipping cost depends on the agreed arrangement, shipment weight or volume, destination, and courier service. We confirm the applicable shipping cost when the shipment arrangement is confirmed.
Do you ship to my country?
Brand availability, courier availability, and destination-country requirements can vary. Send your destination market with the requested brand and items, and we will confirm the available arrangement for your enquiry.
What should I do if I receive the wrong items?
Contact SuperKos promptly with your order details and clear photos of the received items. We will review the information and advise on the appropriate next step for the order.
Are customs duties and taxes included?
No. Buyers are responsible for import clearance, duties, taxes, and compliance in the destination country. Please confirm destination-country requirements before shipment.
What is the delivery time?
Transit time varies by destination, courier or forwarder, customs processing, and the agreed shipping arrangement. We do not publish a fixed delivery-time promise; the relevant transport estimate is confirmed for each shipment.
Can I use my own forwarder?
Yes. Orders are supplied EXW Gimpo, South Korea, so buyers may arrange collection through their own forwarder. Provide the forwarder and collection instructions before the shipment is released.
Can you under-declare or under-invoice an order?
No. SuperKos issues accurate commercial documents that reflect the transaction. We do not under-declare or under-invoice goods. Buyers are responsible for complying with applicable import, customs, tax, and regulatory requirements in their destination country.
Which export documents can SuperKos provide?
For confirmed shipments, SuperKos can provide a commercial invoice, packing list, and Country of Origin documentation. MSDS may be available for selected brands and products. Tell us any courier or forwarder document-routing requirements before shipment.
Payment terms
Which payment methods are available?
T/T bank transfer, PayPal, and Wise are available for international wholesale orders. The applicable payment method is confirmed with your quotation or proforma invoice.
Which currency will appear on my invoice?
The currency and exact payment amount are stated on the proforma invoice for confirmed items. Please confirm the invoice details before making payment.
What are the payment terms?
The standard payment split is 50% deposit after order confirmation and 50% balance before shipment.
Who covers bank or payment-provider fees?
Any applicable bank or payment-provider fees are confirmed with the quotation or proforma invoice before payment, so the agreed invoice amount is clear to both parties.
How do I raise an order issue?
Contact SuperKos promptly by email with the order details and supporting information. We will review the issue based on the order, shipment, and available evidence.
Products and brands
Can you check a specific brand or product?
Yes. Send the brand name, item name or product link, and estimated quantity. SuperKos will check current availability for the enquiry. Brand and territory availability are confirmed case by case.
Can you confirm product shelf life or expiry information?
Send the exact item name or product link with your enquiry. We will confirm the available product information for the requested item where it is available.
Are product samples available?
Sample availability varies by brand and product. Include the requested sample items and quantity in your enquiry so we can confirm the available option.
Can you provide product images or promotional materials?
Image and promotional-material availability depends on the relevant brand’s permissions and current materials. Tell us the brand and items you need, and we will confirm what can be provided.
Can you provide MSDS or other product documents?
MSDS may be available for selected brands and products. Include the exact brand and item in your enquiry so we can confirm the available documentation. Do not assume that other certificates or files are available unless they are confirmed for the requested product.
